Health Advocate™

Save time, money and worry with a Personal Health Advocate (PHA). Health Advocate helps you and your eligible family members navigate the healthcare and insurance systems. Call our toll-free number to speak with a PHA, who is typically a registered nurse, supported by medical directors, and benefits and claims specialists. The service covers Family Health Passport members, their spouse, dependent children, parents and parents-in-law. Health Advocate helps:

Health Advocate helps you:
• Find the right doctors, hospitals, dentists, or other healthcare providers anywhere in the country
• Schedule appointments with providers, including hard-to-reach specialists and critical care providers
• Arrange for specialized treatments and tests
• Resolve insurance claims and help negotiate billing and payment arrangements
• Provide assistance with eldercare issues facing parents and parents-in-law
• Answer your questions about test results, treatments and medications
• Help with transfer medical records, X-rays and lab results
• Provide information on the latest research and treatments for medical conditions

Independent. Confidential. Convenient.

(Health Advocate is not affiliated with any insurance or third party provider. Health Advocate does not replace health insurance coverage, provide medical care or recommend treatment. )

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Disclosures

THIS PLAN IS NOT INSURANCE. THIS IS NOT A MEDICARE PRESCRIPTION DRUG PLAN.* This plan does not meet the minimum creditable coverage requirements under M.G.L. c. 111M and 956 CMR 5.00. The plan provides discounts at certain health care providers for medical services. The range of discounts will vary depending on the type of provider and service. The plan does not make payments directly to the providers of medical services. Plan members are obligated to pay for all health care services but will receive a discount from those health care providers who have contracted with the discount medical plan organization. You may access a list of participating health care providers at this website. Upon request the plan will make available a written list of participating health care providers. You have the right to cancel within the first 30 days after receipt of membership materials and receive a full refund, less a nominal processing fee (nominal fee for MD residents is $5). Discount Medical Plan Organization and administrator: Careington International Corporation, 7400 Gaylord Parkway, Frisco, TX 75034; phone 800-441-0380. The program and its administrators have no liability for providing or guaranteeing service by providers or the quality of service rendered by providers. This program is not available in Montana and Vermont. *Medicare statement applies to MD residents when pharmacy discounts are part of program./p>